Fleur Calligraphy Privacy Policy
At Fleur Calligraphy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us. By using our site and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our floral and calligraphy services to you.
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Personal Data: When you inquire about our services, place an order for bespoke floral arrangements, event floral design, calligraphy for wedding invitations, custom stationery, personalized gifts, register for workshops, or engage in corporate gifting, we may ask you to provide us with certain personal identifiable information. This may include, but is not limited to:
- Name
- Contact information (email address, phone number, shipping address)
- Event details (dates, venues, recipient information for gifts)
- Payment information (processed securely by third-party payment processors)
- Usage Data: We may also collect information on how our online platform is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Fleur Calligraphy uses the collected data for various purposes:
- To provide and maintain our services, including bespoke floral arrangements, event design, and calligraphy.
- To process and fulfill your orders for custom stationery, personalized gifts, and workshop registrations.
- To notify you about changes to our services or workshop schedules.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support and respond to your inquiries.
- To monitor the usage of our online platform and analyze trends to improve our offerings.
- To detect, prevent, and address technical issues.
- To keep you informed about our new products, services, workshops, and promotions that we believe may be of interest to you, based on your preferences.
3. Legal Basis for Processing Personal Data Under GDPR
If you are from the European Economic Area (EEA), Fleur Calligraphy's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
- We need to perform a contract with you (e.g., fulfilling your order for bespoke services).
- You have given us permission to do so.
- The processing is in our legitimate interests and it's not overridden by your rights.
- To comply with the law.
4. Disclosure Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Fleur Calligraphy pledges to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Service Providers
We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements
Fleur Calligraphy may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Fleur Calligraphy
- To prevent or investigate possible wrongdoing in connection with the service
- To protect the personal safety of users of the service or the public
- To protect against legal liability
5. Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, especially within the EEA, you have certain data protection rights. Fleur Calligraphy aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Fleur Calligraphy relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
7. Links To Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
8. Children's Privacy
Our service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personal identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Fleur Calligraphy
- 31B Keong Saik Road, Unit 02-05, The Working Capitol, Singapore, Singapore, 089138